What Our Clients Say About Us

FOCUS has been excellent throughout

The customer service and support was fantastic from everyone we dealt with at FOCUS. We are very happy with our Mortgage and Protection provisions.

We would certainly recommend FOCUS and look forward to continuing our relationship with the team in the future.

Thank you all.

- Ashley & Elizabeth Stocker

Expert mortgage advice and friendly manner.

Every member of the FOCUS mortgage team did everything in their power to ensure a completely smooth process from start to finish.

Their expert advice and friendly manner meant that we were never in any doubt that we were making the right choices throughout. We’d recommend their services without hesitation – thanks all!!!

- Ben Holliss

Very happy with the service from the mortgage team

All the ladies in the mortgage team at FOCUS are great. They always came back to me very promptly and I was very happy with the service.

- Karen Holley

Thank you for helping me through my pension transfer journey

The advice and service received was excellent throughout the process. Everything was explained clearly and related to my own circumstances and what was right for me.

I was given more than enough time to think about everything and make my own enquiries before the end decision.

Phil Casey made me feel so important and took the time explain in an easy language that I understood. I have and would recommend FOCUS to other colleagues.

Thank you Phil and the FOCUS staff for helping me through my pension transfer journey.

- Samia Chowdhury

Sound advice for my retirement needs

I felt that Marcus listened to my requirements regarding my pensions and needs in retirement and provided me with sound advice and any queries were explained clearly.

I would be happy to recommend the services from FOCUS.

- Stephen Turner

FOCUS has been extremely professional & efficient

FOCUS has been extremely professional and efficient in all my dealings with them, in addition to the friendly service I have always received.

Following my recommendation, my partner and three ‘children’ have also received the same service to obtain their mortgages.

- Derek Skipper

I would recommend FOCUS to anyone wanting financial advice

I was recommended to FOCUS by a close friend and,  from the beginning of the pension transfer process,  I felt completely satisfied.

I was kept fully informed at every stage of the process and there was always someone at the end of the phone or by email to answer any questions that I had.

The advice given was excellent and very informative and at no stage did I feel that I was misinformed or lead down a certain route.

All in all the overall experience was greatly appreciated and I would use them again in the future and also recommend FOCUS to anyone else wanting any financial advice.

- Alison Sadler

Debi was able to find a buy to let mortgage that suited my needs

I’ve been very satisfied with the mortgage advice I have received from FOCUS. Debi and Charlie have always responded quickly to any queries.

I had a restricted budget but Debi was still able to find a buy to let mortgage that suited my needs and when the mortgage company suddenly changed the dates of the extended offer, she was able to negotiate a second offer that was even better than the first.

- Christine Lyle

I would highly recommend FOCUS for both Personal & Corporate Financial Planning

FOCUS continues to provide a first class service.

Both me personally, and the employees of Neo Chemicals & Oxides (Europe) Ltd, have benefited considerably from Phil Rouse’s expertise and assistance.

I would highly recommend FOCUS for both personal and corporate financial planning services.

- Sue McConnell, Neo Chemicals & Oxides (Europe) Ltd

Detailed advice ensured the decision I made to switch out of my Defined Benefit Pension scheme was 100% right for me

Switching my pension out of a Defined Benefit Pension Scheme was one of the biggest decisions I have had to make.

Working with Phil Casey and the team at Focus I felt that every aspect of my personal situation was considered and the detailed advice I was presented with ensured that the decision I made was 100% right for me.

I am delighted to be a FOCUS client and am confident that going forward we will work together to maximise my investment.

- Jack Miller

Tailored advice in a friendly and professional manner

The mortgage advice we received was not only tailored to our requirements and specifically relevant but also delivered and discussed in and friendly and professional manner.

A great service

- James Lodge

Nick and the Mortgage Team at FOCUS helped us every step on the way to our new home

There are few moments in life as exciting and important as moving into your first home. When you take that step in a country you didn’t grow up in, it could make you feel overwhelmed.

We have been incredibly lucky to feel assured and welcome instead, with Nick and the Mortgage Team at FOCUS helping us navigate every step on the way.

We are ever so grateful to have been on this journey with you and thank you for giving your time so generously.

Hearing your honest opinions whenever we were puzzled made us confident to make decisions and we could not be happier with our choice of home.

- Omar & Sanna Guerrero

FOCUS made our mortgage application easy

FOCUS helped a lot with our mortgage. They made it  easy as I was able to do it all over the phone or email without having to make appointments.

The team were very helpful to ensure everything went as smooth as possible

- Alison Haynes

Clear, concise retirement planning advice

Phil Casey provided clear, concise retirement planning advice and excellent service.

I would recommend Phil and Focus to anyone.

- Graham Beith

FOCUS made the remortgage process smooth & efficient

I have been extremely impressed with the advice provided and the promptness of answers to my questions either by telephone or email.

FOCUS provided us with a good solution to our remortgage application and have made the whole process run smoothly and efficiently.

I will definitely return to you as a customer in the future for other financial matters.

Thank you.

- Sarah Soames

Fantastic help with our first mortgage

Debi was fantastic from the first phone call. As first time buyers, she talked us through lots of different options and guided us through the process.

We couldn’t have had someone better.

- Ed Fraser

Quick & Clear Re-mortgage advice

Nick and the team at FOCUS were very quick to provide clear re-mortgage advice and, after we had discussed our requirements, recommend a deal with a lender that suited our needs.

- Richard Parker

Phil provided me with unbiased advice

Phil Rouse took the time to understand my retirement planning needs and listened to my concerns.

He provided me with unbiased advice to optimise my financial future.

- Margaret Drysdale

The advice was extremely helpful

Within minutes of my first meeting with Debi, I was totally at ease with what initially seemed quite a daunting process.

That was the pattern of all our meetings, the mortgage advice I had was extremely good – and helpful, and was put across in a very friendly manner.

- James Smart

Thank you FOCUS

I have been particularly pleased with the responsiveness of the mortgage team at FOCUS. On occasions where we have been faced with deadlines, every effort was made to speed up the process, and different team members were able to fill in and improvise if and when our usual account manager was unavailable. In addition to this, I have always found the advice to be well balanced and clearly communicated. Thank you Focus

- Ed Perryman

"You have given us life-changing help"

We were completely lost and hopeless until FOCUS helped us with our mortgage.

This is a life changing help you have given to us – thank you so much.

- Eamonn & Mellissa Bennett

"Thank you very much for an excellent service"

I am very pleased with the service provided by FOCUS in setting up my pension plan.

I was very impressed with the research carried out, advice provided and the very clear information Stuart provided.

Thank you very much for an excellent service!

- Leticia Barcena

"Everybody was extremely helpful"

Everybody in the FOCUS Mortgage Team that I came into contact with, normally through email, was extremely helpful and tailored their explanations of each matter in a way I could understand.

I generally dealt with Nicole Page who was extremely helpful and always got back to my email promptly.

I have and will carry on recommending this service.

- Craig Smith

"Stuart was really great to work with"

We thought Stuart was really great to work with. He made a very complicated situation in relation to our pensions so much easier for us to understand.

The meetings were so informative and also an unexpected pleasure.

We very much look forward to Stuart looking after the pensions in the future. We feel that we are in good hands and Stuart is a really great guy.

The other members of staff that we came into contact with at Focus were also 5*.

- Steve Chillmaid

"Nick was always willing to explain everything"

I just wanted to say a massive thank you to Nick and the team for all your help with our mortgage.

You were extremely helpful and patient throughout the whole process – always willing to explain everything and always there with advice. We would definitely recommend FOCUS.

Thanks guys!

- Jonathan Lever

"Nick's advice gave me the confidence to proceed"

Before I met Nick I was very unsure of the direction I should take, but from start to finish he was brilliant.

After all the advice given regarding Equity Release,  I felt so confident to proceed with what we intended to do.

- Keith Taylor

"Stuart explained everything in plain English"

Stuart made the process of setting up a private pension seem easy to understand.

The advice he gave was very transparent and spoke in plain English. Thank you

- Lydia Fransham

"Phil has helped guide us through the never ending changes in pensions legislation"

FOCUS has been arranging our company pension and benefits package for over ten years with Phil Casey the partner responsible.

Phil has been a pleasure to work with. He has always been pro-active in reviewing the different plans we have in place and has helped guide us as a company and as individuals through the never-ending changes in pensions legislation.

I would highly recommend his services.


- Steve Huyton, Chief Financial Officer - OxFORD Asset Management

"FOCUS made the whole mortgage process very easy"

Having FOCUS on board made the whole mortgage process very easy.

Throughout the process my emails were always answered quickly.

I would not hesitate to recommend or use your services again.

- Keith Shaw

"Debi Jackson is a fantastic ambassador for FOCUS"

I found Debi Jackson excellent in every respect.

She was always unflappable, despite some complexity with refinancing and finding a mortgage when I had not been back in the UK for long.

Her commitment and diligence was unfailing. I think she’s fantastic and would be only too happy to recommend her. She is a fantastic ambassador for FOCUS.

- Catherine O'Connell

"The whole process was painless, efficient and very reasonable cost"

I contacted FOCUS to rationalise several pension pots that were sitting dormant.

The explanation of the options and the understanding of my requirements was excellent and we quickly identified the best use of them. The whole process was painless, efficient and very reasonable cost.

Thoroughly recommended.

- Peter Feenan

"I just wanted to thank you all for helping us secure such a good deal on our mortgage"

I just wanted to email to thank you for helping Helena and I through the process, and for helping us secure such a good deal on our mortgage.

Many thanks for your excellent service and providing me with immense confidence in Debi and the team; knowing that I will always receive a prompt reply from you, and for the extra-mile you went for me during the holiday period.
I sincerely appreciate you helping me remain calm throughout the process!

- Murray Gardner

"FOCUS are great advocates for independent financial advisers"

I have been using FOCUS in Oxford for a number of years, starting with our domestic mortgage and moving on to a buy to let mortgage after some house development work.

I have always found FOCUS to be hugely helpful with an in-depth knowledge of the mortgage market that is made more valuable by the current nature of that knowledge. They always seem to be up to date with the most recent deals and which lender is best suited to our needs in order to offer a competitive and well matched mortgage.

FOCUS also keeps us up to date with our existing portfolio and as a result I am confident that we have the best products available to us for the portfolio that we have under management.

I have recommended FOCUS regularly to my friends and family and this is not something that I do regularly. I know from experience that the service they provide is peerless, especially when the requirements for the mortgage are in any way complicated. Debi Jackson and her colleagues are great advocates for independent financial advisers.

- Martin Horsington

"We are very lucky to have you as our mortgage broker"

We want to thank Debi and Lindsay for your help and wonderful service in arranging our mortgage.

We understand that it’s your job – but it felt like you went above and beyond for us, and we we are very grateful for your outstanding assistance.

We are very luck to have had you as our mortgage broker – and we will be recommending FOCUS!

- Neal Chedzey & Tara Cronin

"FOCUS made the whole mortgage process easy"

Debi Jackson and focus were fantastic from start to finish and made the whole mortgage process easy and understandable.

- Ben Wastie

"Phil Casey is a superb IFA"

For the last 15 years I have received the most excellent service – the rate of the advice is matched by the excellent performance over my portfolio. Phil Casey is a superb IFA.

- Jane Bevan, Managing Director - Firebird PR

"A very quick response"

The FOCUS mortgage team provided a very quick response. Even when I had a rethink on the type of mortgage required,  that was no issue.

- John Urquhart

"I am extremely grateful for your help in arranging our new mortgage"

Just a short note to say I am extremely grateful for your help in arranging our new mortgage and for easing us through the process. We completed last Friday and are now delighted to be in our new house.

I shall certainly continue to recommend you to friends and colleagues. Also, Bower and Bailey proved to be an excellent recommendation from you Nick.
Again, thank you very much and all the best.

- Martin Tilly

"Gary Hunt has been our financial adviser for over 20 years and it has been a pleasure doing business! "

Our Company’s pension plans have been in FOCUS’ safe hands for over 20 years. I always feel I get excellent independent advice – which has been proven in our Pension Statements. We are nearing our retirement age and I feel confident that the advice we have been given will stand us in good stead.

The customer service we have received over the years has always been a professional and informative one. The staff turnover is minimal and therefore you really get to know your account manager and vice a versa.

I am really pleased FOCUS have been nominated for the Retirement Adviser of the Year Award as I feel they deserve to be recognised for all the hard work they put into their clients’ needs.

- Jo Davies, Buckle & Davies Construction Ltd - Business & Private Client

"Having Debi & the team at FOCUS in our corner made a world of difference"

I was originally referred to FOCUS by a colleague who advised that they were the people to talk to if I was considering moving – it was with their initial help I was able to set the parameters for the sale of my property and use their guidance to set a budget & modify my search for a new home. Once we had agreed the sale of our property & found a new home – Debi was with me every step of the way to ensure we found the best available mortgage from the market for our requirements & that the process ran smoothly and in a timely fashion, Debi was even on hand to offer help & advice when external factors and troublesome estate agents were delaying the process.

When it came to completing the process FOCUS were once again with me every step of the way right through to completion advising us on setting up life insurancefor the first time and recommending an excellent solicitor. Working with FOCUS ensured I had impartial advice throughout the process & that my wife & I found the right option for us. From my experience moving home is often a very murky, confusing & convoluted process – having Debi & the team at FOCUS in our corner made a world of difference.

- Andrew Jones

"I liked the fact that I could always speak directly to either of you rather than a department"

I would just like to thank both Nick and Sandy for the mortgage service you provided myself and Kirsty with over the past few months.

I liked the fact that I could always speak directly to either of you rather than a department and even once your work was essentially finished you still assisted me and my solicitor in order to complete on time.

We have tenants in Woodstock now and we have moved in to Charlbury  – which has been made possible by FOCUS.

Rest assured you will be hearing from me again in the coming years for future business.

- Matt Thompson

"Debi understood our requirements perfectly"

We have used FOCUS as our mortgage broker for the past 10 years. Although we only contact them every couple of years they always remember us which is great personal touch. Debi understood our requirements perfectly and gave us a couple of different mortgage options for us to review and choose from. After only 4 weeks our re-mortgage has completed, hassle free.

- Jenny Beilby

"The team at FOCUS have been great in arranging my mortgage and life assurance"

In particular, Sandy and Lindsay were especially helpful in advising how to handle matters when the application process became drawn out and our mortgage offer was close to expiry.

- Chris Turnbull

"We couldn’t have done it without you all!"

Dear Debi and  Lindsay,

Thank you for all your time, effort and guidance in the purchase of our new home.

We couldn’t have done it without you all! With grateful thanks x.

- Jan Paterson

"I'll always recommend FOCUS"

I’ll always recommend Focus after so many years a of brilliant service (nearly 20 I think!).

- Peter Romeril

"The team members at FOCUS have all been highly professional, competent and friendly."

Stuart Bartholomew and all the other members of the many and various departments at FOCUS that I have dealt with have been highly professional, competent, friendly, courteous, supportive, positive and have led me to the correct products and services that have met my needs.

- Alastair Brown

"FOCUS have provided a very responsive, personnel and professional service"

Trying to find independent financial advice can be a busy market place.

For me the relationship and the confidence I have in Phil Casey and his colleagues is paramount. Over the 9 years I’ve known Phil, FOCUS have provided a very responsive, personnel and professional service, catering for all my pension and mortgage requirements.

- Mike Hay, Head of Sport Engagement, British Olympic Association

"Fantastic customer service"

Nick and the team at FOCUS were very helpful and understanding of the stresses involved in finding a property and taking out a mortgage.

Fantastic customer service and very honest advice.

- Patrick Langton

"As independent financial advisers – they must be one of the best."

I have known Gary Hunt since before he and his fellow Partners formed FOCUS in 1990.  In my capacity as a company director up until my retirement in 2005, I was always impressed by how he and his team worked diligently towards the best possible deal to suit our company needs, whether it be the company pension scheme,company insurance or personal advice.  There was always a peace of mind knowing that FOCUS would perform whatever the task.

Since retiring, FOCUS has remained my personal independent financial adviser and has given me unprecedented advice throughout the recent financial crisis period.

I would not hesitate to recommend FOCUS to anyone.

- Tony Pitkethly

"The complete service was outstanding"

My husband and I were very pleased with the excellent service we received from FOCUS.

Debi Jackson provided us with really helpful advice on mortgage products and in the end we have got a far better deal than we would have been on had we not had her help.

The wider team at FOCUS were all very friendly, professional and helpful. The complete service was outstanding – we will be recommending you to friends.

- Valerie & Darren Houlden

"I’d recommend Stuart and FOCUS to anyone"

Stuart and the team at FOCUS made it easy for me to transfer my existing pensions from various employments into a new managed fund that gave me the benefits I was looking for with the added bonus of lower composite fees and a clear charging structure.  Stuart negotiated the transfer quickly and easily from my perspective (although I’m sure there was lots going on in the background). More recently Stuart has also  negotiated an improved life and critical illness package that gives me the cover I need to ensure my family are protected.  I’d recommend Stuart and Focus to anyone.


- Phil Wragg, Director of Education, Business Boffins Ltd

"Thank you for taking such good care of me over the past 7 years"

You have no idea how much peace of mind I had knowing Phil Casey and the team were doing their utmost to make my pension pot grow.

- Pauline James, Retirement Client

"Being a first time buyer, I had very little experience with mortgage policies and costs. Debi Jackson at FOCUS was incredibly helpful"

Debi listened carefully to what I wanted, explained all the information really clearly and was available for follow-up questions. I felt she worked hard to get me the best and most suitable product. I was really impressed with the service.

- Isobel Sides

"I just wanted to say a huge thank you to Nick Walker for sorting out the financing on my Buy To Let properties so quickly."

I know my Buy to Let Mortgage situation wasn’t at all straightforward so I am doubly grateful for you liaising with my lawyers and in getting everything arranged in such a smooth and professional way.  Thank you again – I am indebted!

- Ana Carter

"I just wanted to say thank you so much to Debi for looking out for us and helping us through the mortgage process. "

I couldn’t believe how efficient and quick the whole thing was and Debi was incredibly helpful and patient in terms of discussing all options available to us.

- Asima Rafath-Chorley